From: Red Sun Asia Consultancy
JOB TITLE: Client Services Manager
LOCATION: Shanghai, China
DEPARTMENT NAME: FDI North Asia
REPORTS TO: Director, Client Services
DOTTED-LINE RELATIONSHIPS: Nil
JOB SUMMARY:
Client Service Manager
This is a newly created position to cope with the rapidly growing business in First Data North Asia.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Responsibility:
% of Time Spent
Responsible for account P/L. 30%
Accurate Forecast the Account Revenues for existing and new sign deal
Received the Account receivable on time
Accurate Billing
Account Operation 30%
Ownership of Account Contract
Monitor and Manage performance of the account contract
Constant Monitor and Manage account issue/problem
Managed the Account and Commercial Process
Drives expansion of FD value to the clients
Client Relationship 20%
Setting up the right governance Structures
Established good/healthy communication channel
Build and maintain solid and strong relationship
React fast/sensitive to any org or political changes
· Sales Activities 20%
o Increase wallet share by selling more add-on business
o Generate more work order revenues
AUTONOMY:
N/A
QUANTITATIVE DIMENSIONS:
· Revenue Forecast VS Actual Revenue
· Account Plan VS Actual Account plan execution
· Customer satisfaction survey
SUPERVISORY RESPONSIBILITIES: (Does this position supervise other positions? If so, what positions and grade levels?)
· This is an individual contributor role but need to take a lead SDM and PM and other supporting team Professional Services to meet account objectives
EDUCATION REQUIREMENTS:
Level of Education: Type of Degree:
University Graduated or above Commerce/MBA/IT
EXPERIENCE REQUIREMENTS:
Min 2 years experiences in IT or banking sector
Account Management experiences is a PLUS
IT Operation and Sales experiences with strong process oriented
Strong and highly effective communication, presentation, negotiation, and customer relationship handling skills.
CONTACTS (INTERNAL & EXTERNAL):
Internal
SDM
Sales
External
· IBM, EDS, Atos Orgin, CSC, and foreign banks.
OTHER REQUIREMENTS:
Language Skills:
Excellent written and verbal communication skills in both English and Chinese (Mandarin) is required.
Mobility –
Willing to travel 40% of time in China on business are needs.
Employees are required to perform their jobs in a courteous and professional manner and contribute to a productive teamwork environment while maintaining reliable attendance. Employees are further required to maintain an acceptable level of performance and, when needed, work additional hours beyond the normal workweek, handle multiple projects within specified time frames, and accept change and shift direction midstream. Employees must also adhere to all policies as stated in the Employee Handbook, FDC Code of Conduct and any other company policy.
JOB TITLE: Client Services Manager
LOCATION: Shanghai, China
DEPARTMENT NAME: FDI North Asia
REPORTS TO: Director, Client Services
DOTTED-LINE RELATIONSHIPS: Nil
JOB SUMMARY:
Client Service Manager
This is a newly created position to cope with the rapidly growing business in First Data North Asia.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Responsibility:
% of Time Spent
Responsible for account P/L. 30%
Accurate Forecast the Account Revenues for existing and new sign deal
Received the Account receivable on time
Accurate Billing
Account Operation 30%
Ownership of Account Contract
Monitor and Manage performance of the account contract
Constant Monitor and Manage account issue/problem
Managed the Account and Commercial Process
Drives expansion of FD value to the clients
Client Relationship 20%
Setting up the right governance Structures
Established good/healthy communication channel
Build and maintain solid and strong relationship
React fast/sensitive to any org or political changes
· Sales Activities 20%
o Increase wallet share by selling more add-on business
o Generate more work order revenues
AUTONOMY:
N/A
QUANTITATIVE DIMENSIONS:
· Revenue Forecast VS Actual Revenue
· Account Plan VS Actual Account plan execution
· Customer satisfaction survey
SUPERVISORY RESPONSIBILITIES: (Does this position supervise other positions? If so, what positions and grade levels?)
· This is an individual contributor role but need to take a lead SDM and PM and other supporting team Professional Services to meet account objectives
EDUCATION REQUIREMENTS:
Level of Education: Type of Degree:
University Graduated or above Commerce/MBA/IT
EXPERIENCE REQUIREMENTS:
Min 2 years experiences in IT or banking sector
Account Management experiences is a PLUS
IT Operation and Sales experiences with strong process oriented
Strong and highly effective communication, presentation, negotiation, and customer relationship handling skills.
CONTACTS (INTERNAL & EXTERNAL):
Internal
SDM
Sales
External
· IBM, EDS, Atos Orgin, CSC, and foreign banks.
OTHER REQUIREMENTS:
Language Skills:
Excellent written and verbal communication skills in both English and Chinese (Mandarin) is required.
Mobility –
Willing to travel 40% of time in China on business are needs.
Employees are required to perform their jobs in a courteous and professional manner and contribute to a productive teamwork environment while maintaining reliable attendance. Employees are further required to maintain an acceptable level of performance and, when needed, work additional hours beyond the normal workweek, handle multiple projects within specified time frames, and accept change and shift direction midstream. Employees must also adhere to all policies as stated in the Employee Handbook, FDC Code of Conduct and any other company policy.
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